Guest Portal Overview

The HiLucy Guest Portal at app.hilucy.com is a modern, mobile-first web app that guests access during their stay.

Key Features

AI Chat

Guests can chat with LucyAI directly from the portal. Lucy answers questions, makes recommendations, and handles requests — all in the guest's preferred language.

Online Check-In

Self-service check-in with guest information collection, ID upload, and digital agreement signing.

Explore

Browse local recommendations, restaurants, activities, and attractions curated for your property.

Arrival Info

Detailed directions, check-in instructions, and property access information.

Activities & Experiences

Book tours, spa treatments, and other add-on experiences directly from the portal.

Technology

The Guest Portal is built with Next.js 15 and React 19, providing:

• Instant page loads with server-side rendering
• Works offline as a Progressive Web App (PWA)
• Responsive design for any device
• Native Google and Apple Sign-In

Branding

The portal uses HiLucy's design system with your property's branding applied automatically. Custom themes and colors can be configured for each property.